Frequently Asked Questions
Get quick answers to your questions about orders, shipping, and more.
How can I track my order?
Once your order is shipped, you will receive an SMS and email with a tracking link. You can also track your status directly through the 'My Orders' section on our website.
What is the return policy for Levi's India?
We offer a 15-day return policy for most products, provided they are unused, unwashed, and have all original tags attached. Some promotional items may be non-returnable.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can check the availability of COD for your specific location at the checkout page.
How do I find the right size for my jeans?
Each product page features a detailed 'Size Guide' button. We recommend measuring your waist and inseam to compare against our size chart for the perfect fit.
How long does shipping usually take?
Orders are typically processed within 24-48 hours. Delivery usually takes 3-5 business days for metro cities and 5-7 business days for the rest of India.
Are the products sold online authentic?
Absolutely. This is the official Levi's India online store, and all products sold here are 100% authentic and sourced directly from our manufacturing units.